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Terms and conditions

These terms of use ("terms") bind you, the company you represent, and the company that registered you (collectively "you") to the terms and conditions set forth herein in connection with your use of Certprime a brand owned by Halis Consulting Services Pvt Ltd ("our", "we", "us", or "Certprime") software, website, mobile applications or connected applications such as services or other offerings on our website (collectively, our "services"). By using any of the Certprime services or clicking on the "signup" button, you agree to become bound by the terms. If you do not agree to all these terms, do not use the Certprime and its partner services, content, information, courseware, products published. Certprime’s acceptance is expressly conditioned upon your assent to all these terms, to the exclusion of all other terms. If these terms are considered an offer by Certprime, acceptance is expressly limited to these terms.

Important: By agreeing to these terms you agree to resolve disputes with Certprime through binding arbitration (and with very limited exceptions, not in court).

Additional Agreement

Any personal information submitted in connection with Your use of the Services is subject to Our Privacy Policy, which is hereby incorporated by reference into these Terms. Additionally, few services you purchase from Certprime are also subjected to Money Back Guarantee, Certprime’s Pass Guarantee and/ or Exam Retake Guarantee, which are hereby incorporated by reference into these terms.

 General Disclaimer

In order to perform the services agreed to deliver to You, Certprime may have to use your personal information with accredited partners & content partners (to book exams if included in your purchase and course access provided by approved content partners) and will not be shared with any other third party what so ever.

Certprime may provide links, in its sole discretion, to other sites on the World Wide Web for your convenience in locating or accessing related information, products, and services. These sites have not necessarily been reviewed by Certprime and are maintained by third parties over which Certprime exercises no control. Accordingly, Certprime expressly disclaims any responsibility for the content, the materials, the accuracy of the information, and/or the quality of the products or services provided by, available through, or advertised on these third-party websites. Moreover, these links do not imply an endorsement with respect to any third party or any website or the products or services provided by any third party.

The Services may give You access to links to access content from partners or third party platforms ("Third Party Platforms"), either directly or through Courses or Instructors. Certprime does not endorse any of these Third Party Platforms and does not control them in any manner. Accordingly, Certprime does not assume any liability associated with Third Party Platforms. You need to take appropriate steps to determine whether accessing a Third Party Platform is appropriate, and to protect Your personal information and privacy on such Third Party Platform.

The courses delivered by Certprime are registered trademark of the respective accreditation bodies. Certprime is accredited and authorized to conduct training of these course to end users through various delivery modes.

Conduct

You may only access the Services for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to Your use of the Services. You agree not to use the Services or the Company Content to recruit, solicit, or contact in any form, Instructors or potential users for employment or contracting for a business not affiliated with Us without Our advance written permission, which may be withheld in Our sole discretion. You assume any and all risks from any meetings or contact between You and any Instructors or other Users of the Services.

For Students and end users

As a Student, You represent, warrant and covenant that:

  1. You have read, understood, and agree to be bound by the pricing information before using the Services or registering for a Course.
  2. You are over the age of 18, or, if not, You will only use the Services with the involvement, supervision, and approval of a parent or legal guardian. Children under the age of 13 may not register for an Account or register or purchase Courses.
  3. You will not upload, post or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation (commercial or otherwise) through the Services.
  4. You will not post or provide any inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, incorrect, infringing, defamatory or libelous content or information.
  5. You will not copy, modify, reverse engineer, reproduce, distribute, publicly display, publicly perform, communicate to the public, create derivative works from, deface, tarnish, mutilate, hack, interfere with, or otherwise use and exploit any Company Content, the Services or Courses or Submitted Content except as permitted by these Terms or the relevant Instructor as applicable.
  6. You will not frame or embed the Services to circumvent the Services.
  7. You will not impersonate another person or gain unauthorized access to another person's Account.
  8. You will not introduce any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or any other aspect of the Services or operation thereof; scrape, spider, use a robot or other automated means of any kind to access the Services.
  9. You will not disclose any personal information, and otherwise will assume responsibility for controlling how Your personal information is disclosed or used, including, without limitation, taking appropriate steps to protect such information.
  10. You will not solicit personal information from any Instructor or other Student.


 Payment

For all prices, products and offers, Certprime reserves the right to make adjustments due to changing market conditions, course discontinuation, provider's price changes, errors in advertisements and other extenuating circumstances. However, the price you paid at the time of purchase still holds for you. Information contained on Cetrprime may be changed at any time without prior notification or obligation.

When browsing Certprime’s website, the Services will default the Sale Currency to the currency used in Your current geographic location or in USD.

The Sale Currency will be based on Your geographic location or as set by Certprime. You cannot change Your displayed currency. Each foreign currency conversion is processed at a foreign currency conversion rate. This rate generally refers to the amount of one currency that must be paid to buy a certain amount of another currency at a given time. For example, if it costs US$125.00 to buy €100.00, the currency conversion rate of US dollars to Euros would be 1.25, and the currency conversion rate from Euros to US dollars would be 0.8. Currency conversion rates will vary from time to time and is solely subjected to the forex rates at the time of purchase, bank charges and payment gateway charges if any.  Disclaimer: Certprime at any given circumstances do not store customer card details.

Refund and Cancellation policy

If You, as a Student, are unhappy with our course you may request a refund within 2 days after initial enrollment.  Course cancellation is void if the student has accessed 10% or more of the content available in the online access. Also, no course cancellation request is accepted 2 days after the course access is provided by Certprime. Course Cancellation costs $50 after initial enrollment.

Course upgrade and Course change requests: Any changes to the course, including upgrading the course, should be requested within 3 days of making the initial payment. However, no money can be refunded after initial payment is made.

Cancellation & Refunds: Classroom and Virtual Training

In case Certprime cancels an event (Classroom or Instructor led virtual training), 100% refund will be paid to the delegate.

If cancellation is done by the student 15 days prior to the event, 20% of the total fee paid will be deducted and the remaining amount will be refunded to the delegate. In case of Instructor led virtual training, course materials and online access will be provided to the student prior to the event. Cancellations and refunds for Instructor led virtual training after the materials shipped will be subjected to additional cancellation charges.

If the cancellation is done by the delegate within 15 days of the event, no refunds will be made.

Please contact the support team for further queries or to process your refund.

 Reschedule Policy

In case Certprime reschedules the training event, the options available to the student are:

  1. 100% refund, if the rescheduled dates do not fit into the student’s schedule.
  2. The Student would have the privilege of rescheduling and attending a class in future at his/her convenience, at any location, on any date of a scheduled training.
  3. The Students, if they so wish, can send a replacement. However, this should be intimated to Certprime at least 5 days prior to the event or immediately after Certprime reschedules the event, whichever is earlier.

Whereas, if for some unforeseen reasons, a student wishes to reschedule his/her registration to a future date, a rescheduling fee is charged as mentioned below:

  1. If the rescheduling request is received 10 days prior (or more), 10% of registration fee will be charged.
  2. Please note that rescheduling will be subject to availability of seats.
  3. If the request of rescheduling is received within 10 days or less, no rescheduling will be allowed. However, the student can send a replacement instead.

Certprime offers money back guarantee for few courses on a promotional basis. Please confirm the eligibility of the course for this guarantee with the sales team before enrolling for the course. Once the course is confirmed eligible for this guarantee the candidate have to fulfill the below conditions to claim this offer.

  1. Once the course is purchased the candidate must have accessed at least 80% or more of the course
  2. The candidate needs to pass the simulated tests given in the course access
  3. The candidate needs to pass an internal exam conducted by Certprime
  4. Once these conditions are met and the candidate still fails in the exam the candidate can claim his money back

Certain courses are subjected to exam Certprime Pass guarantee or retake guarantee. Please confirm the eligibility of the course for this guarantee with the sales team before enrolling for the course. 

 

You understand, acknowledge, and agree that the operation of certain programs, services, tools, materials, or information of the Certprime Website requires the submission, use, and dissemination of various personal identifying information. Accordingly, if you wish to access and use those programs, services, tools, materials, or information of the Certprime Website, you acknowledge and agree that your use of the Certprime Website will constitute acceptance of Certprime’s personal identifying information collection and use practices.

Neither Certprime nor any of our subsidiaries, affiliates, licensors, suppliers, advertisers or sponsors, nor our or their directors, officers, employees, consultants, agents or other representatives, are responsible or liable for any indirect, incidental, consequential, special, exemplary, punitive or other damages (including without limitation, damages for loss of business, loss of data or lost profits), under any contract, negligence, strict liability or other theory arising out of or relating in any way to the services and/or materials, including any materials available through any third party platform, submissions, any linked websites or any code, product or service purchased, accessible or usable through the services or any third party platform. Your sole remedy for dissatisfaction with the services, materials, including any products or services available through any third party platform, submissions or any linked websites is to stop using the services, materials, submissions, products, or linked websites, as applicable. The sole and exclusive maximum liability to Certprime for all damages, losses and causes of action, whether in contract, tort (including without limitation, negligence) or otherwise, shall be the total amount paid by you to Certprime in the preceding twelve (12) months, if any, to access or use the services. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. No communication of any kind between you and Certprime or a representative of Certprime constitutes a waiver of any limitations of liability hereunder or create any additional warranty not expressly stated in the terms. Multiple claims will not increase the monetary damages limit stated herein. You agree that the damage exclusions in these terms of use shall apply even if any remedy fails of its essential purpose.

Inaccuracies. A possibility exists that the services provided on any third party platform could include inaccuracies or errors, or information or materials that violate these terms. Additionally, a possibility exists that unauthorized alterations could be made by third parties to the services available on any third party platform. Although Certprime attempts to ensure the integrity of the services on third party platforms, we make no guarantees as to the services' completeness or correctness. In the event that a situation arises in which the services' completeness or correctness is in question, please submit a request to info@Certprime.com (with the subject line "inaccuracies in services on third party platform name") with, if possible, a description of the services to be checked and the location (url) where such services can be found on our services or third party platform at issue, as well as information sufficient to enable us to contact you. We will try to address your concerns as soon as reasonably practicable.

 System outages. Certprime periodically schedules system downtime for the services for maintenance and other purposes. Additionally, unplanned system outages may occur. You agree that Certprime has no responsibility and is not liable for: (a) the unavailability of the services including those available on third party platforms; (b) any loss of materials, data, transactions or any other information or materials caused by such system outages; (c) the resultant delay, mis-delivery, or non-delivery of data, transactions or any other information or materials caused by such system outages; or (d) any outages caused by any third parties, including without limitation, any companies or servers hosting the services, any internet service providers, any third party platforms, or any internet facilities and networks.

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