ITIL® Foundation V4 Certification training

ITIL® Foundation V4 Certification Training accredited by AXELOS aims at building and incorporating on every important concept and methodology like DevOps, Agile, Cloud, Emerging Technologies etc. It upgrades your understanding from Service Lifecycle perspective to Service Value Chain Perspective

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ITIL® Foundation V4 Certification training Overview

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4.It enables candidates to have an understanding of an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services of ... IT Service Management and how it has evolved to adopt modern technologies and ways of working. Viewmore

Key Features


  • ITIL V4 E-learning and exam fee
  • Best price in the industry
  • Express certification
  • TOGAF 9 Combined Level 1 & 2 E-learning access 
  • Certified Associate in Data Protection materials and exams 
  • Six Sigma yellow belt E-learning access with exam voucher
  • SCRUM Fundamentals E-learning access with exam voucher
  • AXELOS accredited course material
  • Courses led by experienced Instructors
Certificate of Achievement

ITIL® Foundation V4 Certification training in New York Change Location

Self Paced

  • High quality content developed by industry experts
  • Tailored and optimized for best results
  • Metrics and KPI's to measure your progress
  • Best in class practice tests and learning tools
  • Career guidance and support 24x7
180 Days
USD 449

Virtual Instructor Led

  • Live class led by best instructors in the industry
  • Best in class LMS to increase maximum engagement
  • Connect, discuss and upskill with fellow participants
  • Everything included from self study package
  • Career guidance and support 24x7

No Virtual Classes are announced


Helping organizations transform at scale
  • Multiple course delivery methods (Online self paced, Instructor led classroom and Virtual).
  • Corporate learning platform empowers your organization stay ahead within budget.
  • Custom training plans tailored to your teams, projects and business objectives.
  • Data, reports to analyze skill gaps and progress.
  • Course plans and case studies created by expert trainers.


Average annual salary for a job role with this certification course

ITIL® Foundation V4 Certification training Course Details

ITIL 4 Certification Training

The purpose of the ITIL4 Foundation qualification is to introduce you to the management of modern IT- enabled services, to provide you with an understanding of the common language and key concepts, and to show you how your organization and your work can improve with the ITIL 4 guidance. The ITIL4 Foundation exam tests whether you can recall and understand the ITIL 4 service management framework well enough to be awarded the ITIL 4 Foundation qualification. The Foundation qualification is a prerequisite for the higher ITIL 4 qualifications, which assess your ability to apply your understanding of the framework in context.

ITIL 4 has been designed to help organizations meet the increasing demand from the current complex digital environment. The new scheme has been designed to be backwards compatible with ITIL v3 and streamlined to encourage conversion beyond ITIL Foundation level.

The ITIL 4 Certification Scheme comprises of the following modules:

• ITIL Foundation
• ITIL Specialist modules(3)
• ITIL Strategist
• ITIL Leader
• ITIL Master

To obtain the designation ITIL Managing Professional (ITIL MP) or ITIL Strategic Leader (ITIL SL), the professional must complete all
modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL 4 Foundation Certification

  • ITIL 4 Foundation is the entry level certification, offering end-learners a general awareness of the key elements, concepts and terminology used in ITIL 4.
  • ITIL 4 Foundation is aimed at entry level IT professionals, those who need a basic understanding of ITIL, or would like to progress to higher levels within the ITIL 4 certification scheme.
  • The purpose of ITIL 4 Foundation is to introduce candidates to modern IT- enabled service management.

Transition from ITIL V3 to ITIL 4

  • We would like to recognize the achievements of individuals who have progressed through the ITIL v3 certification scheme. Therefore, we have created the ITIL Managing Professional Transition Module. Successful completion of this module will provide a candidate with the ITIL Managing Professional (ITIL MP) designation.
  • The ITIL Managing Professional Transition Module is designed for ITIL v3 candidates who are ITIL Experts or who have achieved 17 credits fromacross the v3 scheme.
  • After achieving the ITIL Managing Professional (ITILMP) designation, if the candidate is interested in pursuing the ITIL Strategic Leader stream, they would only need to complete the ITIL Leader Digital & Strategy module to become eligible for ITIL Master.

ITIL V4 certification training student journey

  • The transition module will cover the core elements from the ITIL Managing Professional stream. It will have a mandatory training element and exam, enabling v3 candidates to transition their existing designations into the new ITIL 4 certification scheme.
  • The transition module will fit into the new ITIL 4 certification scheme as per the image.
  • All candidates must start with ITIL Foundation for both ITIL Managing Professional and ITIL Strategic Leader to gain a basic understanding of the core concepts and principles of ITIL 4.
  • Candidates can then work towards becoming either an ITIL Managing Professional (ITIL MP) or an ITIL Strategic Leader (ITIL SL) by completing the relevant modules.
  • If a candidate completes all 5 modules, gaining both designations from the two streams, they will be eligible for assessment to becomean ITIL Master.
  • More details about ITIL Master will be announced at a laterdate.

ITIL® 4 Foundation exam format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) or 65%
  • 60 minutes’ duration
  • Closed book
  • No negative marking

ITIL® 4 Foundation exam delivery options

Online proctored - You can appear for the ITIL 4 Foundation exam online from the comfort of your home. The exam is proctored by a virtual invigilator, so ideally a laptop or a computer with good internet speed and webcam is essential.  

Paper based exam - Paper based exams are generally a part of ITIL 4 foundation classroom training. Candidates can choose to appear for the paper based exam at the end of the training course or can re-schedule to a future date.

ITIL® 4 Foundation exam results

Candidates take ITIL 4 online proctored exam and the provisional results are issued immediately at the end of the exam. For paper based exams, the provisional results are issued as soon as the invigilator submits the answer sheets for evaluation (generally, within the same day). 

ITIL® 4 Foundation Certificate

Final results and ITIL 4 Foundation certificate will be issued to successful candidates within two working days from the date of your provisional results. Successful candidates will receive an e-certificate. Physical certificates can be ordered directly from candidate portal.

The ITIL® 4 Foundation certificate is ideal for

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL.

However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management. If you are working in an IT Service Management industry, or planning a career in IT then ITIL certification can add a lot of value to your career. Here are some list of job roles and personas who should take ITIL 4 Foundation certification

  • IT professionals
  • Business managers
  • Business process owners
  • Project managers
  • Students and individuals with interest in IT Services Management
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service.
  • ITIL certified professionals who want to transition to the new version V4

There are no pre-requisites for ITIL 4 Foundation training and exam. A general understanding of IT Service Management and Architecture will be a great start before the training session. 

The ITIL® Foundation V4 course covers the following topics:


  • IT service management in the modern world
  • About ITIL 4
  • The structure and benefits of ITIL 4

Key concepts of service management

  • Value and value co-creation
  • Value co-creation
  • Organizations, service providers, service consumers and other stakeholders
  • Service providers
  • Service consumers
  • Other stakeholders
  • Products and services
  • Configuring resources for value creation
  • Service offerings
  • Service relationships
  • The service relationship model
  • Value: outcomes, costs and risks
  • Outcomes
  • Costs
  • Risks
  • Utility and Warranty

The four dimensions of service management

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Value streams for service management
  • Processes
  • External factors

The ITIL service value system

  • Service value system overview
  • Opportunity, demand and value
  • The ITIL guiding principles
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Principle interaction
  • Governance
  • Governing bodies and governance
  • Governance in the SVS
  • Service value chain
  • Plan
  • Improve
  • Engage
  • Design and transition
  • Obtain/build
  • Deliver and support
  • Continual improvement
  • Steps of the continual improvement model
  • Continual improvement and the guiding principles
  • Practices

ITIL management practices

  • General management practices
  • Architecture management
  • Continual improvement 
  • Information security management
  • Knowledge management
  • Measurement and reporting
  • Organizational change management
  • Portfolio management
  • Project management
  • Relationship management
  • Risk management
  • Service financial management
  • Strategy management
  • Supplier management
  • Workforce and talent management
  • Service management practices
  • Availability management
  • Business analysis
  • Capacity and performance management
  • Change control
  • Incident management
  • IT asset management
  • Monitoring and event management
  • Problem management
  • Release management
  • Service catalogue management
  • Service configuration management
  • Service continuity management
  • Service design
  • Service desk
  • Service level management
  • Service request management
  • Service validation and testing
  • Technical management practices
  • Deployment management
  • Infrastructure and platform management
  • Software development and management

Example value streams

  • A user needs an incident to be resolved
  • An error in third party software creates issues for a user
  • Business requirement for a significant new IT service
  • Regulatory change requires new software development

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Frequently Asked Questions

You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime as well as the PDU certificate. After successfully passing the ITIL® Foundation V4 Certification exam you will receive the certificate from the exam body (AXELOS).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

It will take 2 to 3 days to successfully pass your exam and get certified.

After successfully passing your certification exam, you can validate your certificate immediately in the Peoplecert portal. You can choose your name to be displayed in the successful candidate register (AXELOS website). However, you need to opt for this during exam registration and it may take up to 5 weeks to have your name listed after successfully passing the exam.

If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.

ITIL Foundation is the first step in the ITIL Expert ladder. Also it helps to realize business growth, change and transformation. The ITIL Foundation course from Certprime enables you to grow in your career by acquiring the best knowledge in IT Service Management.

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