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Certified Associate in Service Desk Certification Training

Certified Associate in Service Desk Certification Training accredited by AQONTA aims at the basic knowledge of Service Desk role to provide assets to organization and support director.


Service Desk Management

Certified Associate in Service Desk Certification Training in Ashburn Change Location

Self Paced

No online courses are available

Virtual Instructor Led

No Virtual Classes are announced

Traditional Classroom

No public classroom courses have been announced. For corporate classes, please write to us at

Key Features

  • High-quality videos
  • Mock tests, Simulated tests, glossaries
  • 180 days course access

Certification specifics

Service Desk certification provides the knowledge for a customer representative to support director. The certifications are designed to build and advance the competencies of support professionals, providing assets to their organization.

Certified Associate in Service Desk (CASD) is the foundation level certification for help desk which provides the basic understanding of help Desk role.

The exam format of Certified Associate in Service Desk​ is as follows:

  • Multiple Choices
  • 40 questions per paper
  • Time duration: 60 minutes
  • Closed book

The Certified Associate in Service Desk is aimed for:         

  • Service Desk Executive
  • Service Desk Engineer
  • Service Desk Support Executive
  • Service Desk Analyst
  • IT Service Desk Manager

There are no pre-requisites to apply for CASD certificate.

The Certified Associate in Service Desk Certification course covers as follows:

Chapter 1: Introduction to Help Desk

Chapter 2: Roles and Responsibilities

Chapter 3: Knowledge Management

Chapter 4: Incident Management

Chapter 5: Problem Management

Chapter 6: Change Management

Chapter 7: Customer Relationship Management

Chapter 8: Quality and Evaluation

Chapter 9:  Continuous Improvement

For Business
Helping organizations transform at scale

Multiple course delivery methods (Online self paced, Instructor led classroom and Virtual).

Corporate learning platform empowers your organization stay ahead within budget.

Custom training plans tailored to your teams, projects and business objectives.

Data, reports to analyze skill gaps and progress.

Course plans and case studies created by expert trainers.

Free continual learning support to find opportunities for growth.

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Frequently Asked Questions

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime. After successfully passing the CASD certification exam you will receive the certificate from the exam body (AQONTA).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

Yes. Certprime is an accredited training organization (ATO) which is accredited to AQONTA.

It will take 5 to 7 days to get certified in CASD certification.

You can verify your certificate in the successful registered candidates list available on AQONTA website.By typing the certification number or your first and last name into the appropriate fields and clicking search the result will be presented. You do not need an account or to login to do this.

If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.

Valid for lifetime. No recertification required.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date or candidate can also opt for E-book.


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Average annual salary for a job role with this certification course

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