Certified Associate in Business Relationship Management Certification Training

  • High-quality videos
  • Mock tests, Simulated tests, glossaries
  • 180 days course access
  • Aqonta CRPs’





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certification specifics

Business Relationship Management is a formal approach to understanding, defining, and supporting inter-business activities related to business networking. Associate level supports the BRM role and ensures it has the competencies to be effective and deliver value to both the provider organization and its business partners.

The Certified Associate business relationship management exam format is as follows:

  • Multiple choice
  • 40 questions per paper
  • Time duration: 60 minutes
  • Closed book
  • This certification is suitable for professionals working in the areas of:
  • Business Relationship Managers
  • Strategic and Tactical
  • CIOs
  • Customer Relationship Managers
  • Service Delivery Manager
  • Project Managers

There are no pre-requisites to apply for CABRM certificate.

Chapter 1: Introduction

  1. BRM Overview
  2. Scope and Objectives
  3. Value to Business
  4. BRM Roles
  5. BRM Principles
  6. Functions and Processes
  7. Tools and Techniques


Chapter 2: BRM Strategy

  1. Business Case
  2. Stakeholder Management
  3. Negotiation
  4. Communication Plan
  5. Portfolio, Finance and Demand
  6. Documentation
  7. Quality Control

Chapter 3: Policies, processes and Development

  1. BRM Policies
  2. Agreements
  3. Contracts
  4. Metrics- KPI, CSE
  5. Development and Delivery


Chapter 4: Customer Satisfaction and Complaints

  1. Maintaining Customer Relationships
  2. Customer Satisfaction Surveys
  3. Customer Complaint Management

Chapter 5: Reviews and Improvements

  1. Reviews
  2. Reports
  3. Improvements



Request For A Quote


You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date or candidate can also opt for E-book.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For the online mode of training, the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime. After successfully passing the CABRM certification exam you will receive the certificate from the exam body (AQONTA).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

Yes. Certprime is an accredited training organization (ATO) which is accredited to Aqonta.

It will take 5 to 7 days to get certified in CABRM certification.

To do this simply access the page at the address below. By typing the certification number or your first and last name into the appropriate fields and clicking search the result will be presented. You do not need an account or to login to do this.


If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrolment. Kindly refer our refund policy*.

The Certified Associate in Business Relationship Management certificate is a lifelong valid. However, you can take a membership which will enable you to unlock the competency program, renew your certificates, earn badges which you can add in your CV, LinkedIn, etc to enhance your skills. For more information: https://www.aqonta.com/Home/CertificationRenewalPo

Business Relationship Management certification course will help IT professionals to improve their ability to create a healthy and effective IT culture, implement bottom-up innovation ideas, and measure IT’s performance on multiple dimension increase by factors.

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