Certified Professional in Business Relationship Management (CPBRM)

  • High-quality videos
  • Mock test, Sample test
  • 180 days course access
  • Accredited training materials
  • Aqonta approved CRP's

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ONLINE COURSE TRAINING IN Ashburn (Change City)

VIRTUAL CLASSROOM TRAINING IN Ashburn (Change City)

TRADITIONAL CLASSROOM TRAINING IN Ashburn (Change City)

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certification specifics

Certified Professional in Business Relationship Management will be able to demonstrate understanding the characteristics of the BRM role and what it means to perform as a trusted advisor, contributing to business strategy formulation and shaping business demand for the provider’s service. It is also intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge.

The Certified Professional in business relationship management exam format is as follows:

  • Multiple choices
  • 100 questions per paper
  • Time duration: 120 minutes
  • Closed book

This certification is suitable for professionals working in the areas of:

  • Business Relationship Managers
  • Strategic and Tactical
  • CIOs
  • Customer Relationship Managers
  • Service Delivery Manager
  • Project Managers

There are no pre-requisites to apply for CPBRM exam but completing Certified Associate Business Relationship Management certificate is recommended.

Chapter 1: Introduction

  1. BRM Overview
  2. Scope and Objectives
  3. Value to Business
  4. BRM Roles
  5. BRM Principles
  6. Functions and Processes
  7. Tools and Techniques

 

Chapter 2: BRM Strategy

  1. Business Case
  2. Stakeholder Management
  3. Negotiation
  4. Communication Plan
  5. Portfolio, Finance and Demand
  6. Documentation
  7. Quality Control

Chapter 3: Policies, processes and Development

  1. BRM Policies
  2. Agreements
  3. Contracts
  4. Metrics- KPI, CSE
  5. Development and Delivery

 

Chapter 4: Customer Satisfaction and Complaints

  1. Maintaining Customer Relationships
  2. Customer Satisfaction Surveys
  3. Customer Complaint Management

Chapter 5: Reviews and Improvements

  1. Reviews
  2. Reports
  3. Improvements

 

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FREQUENTLY ASKED QUESTIONS

You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date or candidate can also opt for E-book.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For the online mode of training, the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime. After successfully passing the CPBRM certification exam you will receive the certificate from the exam body (AQONTA).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

Yes. Certprime is an accredited training organization (ATO) which is accredited to Aqonta.

It will take 5 to 7 days to get certified in CPBRM certification.

To do this simply access the page at the address below. By typing the certification number or your first and last name into the appropriate fields and clicking search the result will be presented. You do not need an account or to login to do this.

https://www.Aqonta.com/successful-candidates-register

If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrolment. Kindly refer our refund policy*.

The candidate has to renew his/her certificate in every 3 years. You can take a membership which will enable you to unlock the competency program, renew your certificates, earn badges which you can add in your CV, LinkedIn, etc to enhance your skills. For more information: https://www.aqonta.com/Home/CertificationRenewalPo

Certified Professional in Business Relationship Management course is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge.

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