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EXIN ITSM Expert Certification Training

EXIN ITSM Expert Certification Training based on ISO/IEC 20000:2011 aims professionals to lead an ITSM-oriented organization and focus on the business requirements and activities within the service management system.


Information Technology

EXIN ITSM Expert Certification Training in Ashburn Change Location

Self Paced

No online courses are available

Virtual Instructor Led

No Virtual Classes are announced

Traditional Classroom

No public classroom courses have been announced. For corporate classes, please write to us at

Key Features

  • Money Back Guarantee (T&C*)
  • Best price in the industry
  • Express certification
  • EXIN accredited course materials
  • Courses led by experienced Instructors

Certification specifics

The EXIN IT Service Management Expert certificate is based on ISO/IEC 20000:2011 and focuses on the business requirements for- and the necessary activities within- the service management system. The Expert is the 'leader' within a Service Management oriented organization and must ensure that the service management system is properly deployed and supported. Successful completion of the Expert certification allows the candidate to pursue study and practical skill development in a seminar with the Master (MA). The Master focuses on the collegial sharing of experiences and the completion of a ‘live’ project completed under the guidance of the course tutors.

Candidates can choose to take EXIN ITSM Expert exam paper based or computer based exam.

The exam format of EXIN ITSM Expert exam as follows:

  • Multiple choice
  • 20 questions per paper
  • 65 percentile required to be passed
  • Closed book

ITSM Expert is intended for that personnel who are involved in a practical way in: 

  • Defining ITSM strategies, policies and objectives.
  • Managing ITSM departments.
  • Designing and maintaining ITSM Management systems.
  • Evaluating/assessing ITSM Management system capabilities/performance.

Specific roles could include: 

  • Managers
  • Supervisory Staff
  • Team Leaders
  • Service Designers
  • IT Architects and/or Planners
  • IT Consultants
  • IT Audit Managers/Auditors
  • IT Security Managers/Officers
  • Project Managers
  • Suppliers, Lead Suppliers and Sub-Contracted Suppliers

To apply for the EXIN ITSM Expert exam, candidates need to have:

  • Successfully Completed an Accredited EXIN ITSM Expert Training
  • Passed the EXIN ITSM Specialist Level

The  EXIN ITSM Expert Certification course covers as follows:

Module 1: Planning the Service Management System

Module 2: Implementing and Managing the Service Management System

Module 3: Measuring, Monitoring, and Reporting on the Service Management System

Module 4: Improving the Service Management System

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Multiple course delivery methods (Online self paced, Instructor led classroom and Virtual).

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Custom training plans tailored to your teams, projects and business objectives.

Data, reports to analyze skill gaps and progress.

Course plans and case studies created by expert trainers.

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Frequently Asked Questions

You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training/classroom training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After successfully passing the EXIN ITSM Expert exam, you will receive the certificate from the Certification body EXIN.

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

If you fail in the first attempt you will be given a free retake. If you fail in the second attempt you can ask for refund. Refer to our money back guarantee policy*. 

You can ask for a refund within 24 hours of enrollment. Kindly refer to our refund policy*.

After successfully passing your certification exam, you can validate your certificate immediately in the EXIN portal. Your name will be displayed in the successful candidate register (EXIN website).

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