EXIN ITSM Expert Side Entry Certification Training

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certification specifics

The Side Entry route leads ITIL® Experts to the Expert in IT Service Management based on ISO/IEC 20000. With a minimum of self-study and some practical assignments, the candidates get access to the exam EXIN Expert in IT Service Management based on ISO/IEC 20000.

  • Candidates can choose to take EXIN ITSM Expert Side Entry exam paper based or computer based exam. The exam format of  EXIN ITSM Expert Side Entry exam as follows:
  • Multiple choice
  • 20 questions per paper
  • 65 percentile required to be passed
  • Closed book

               Time allotted for examination: 120 minutes

The Side Entry is intended for ITIL® Experts who want a short route to a certification that relates their knowledge and activities to the requirements of the international ISO standard for service management. While acknowledging their current knowledge and experience in the service processes, this certification confirms their skills in applying the specific principles of the ISO standard, turning a set of ITSM processes into a coherent management system.

The ITIL® Expert certificate:-

Because the ITIL® Expert certificate covers the necessary theoretical knowledge of IT service management, the training Expert in IT Service Management based on ISO/IEC 20000 is not mandatory.

Successful completion of the Practical Assignments assessed by an EXIN accredited training provider (evidence must be uploaded to candidate portal)

Successful completion of the exam Expert in IT Service Management based on ISO/IEC 20000

The  EXIN ITSM Expert course covers as follows:

Module 1. 1. Planning the service management system

Module 2. Implementing and managing the service management system

Module 3. Measuring, monitoring, and reporting on the service management system

Module 4. Improving the service management system

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You can enroll in an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.
 

We have 3 modes of payment- a) Using PayPal account
b) Using credit or debit card
c) Wire transfer
 

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training/classroom training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training, the materials will be accessible only after the receipt of course fees.
 

After successfully passing the EXIN ITSM Expert Side Entry exam, you will receive the certificate from the Certification body EXIN.
 

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy* to check the courses available under this option.
 

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training/classroom training will be shipped to you 7 days before the class commencement date.

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy* to check the courses available under this option.
 

If you fail in the first attempt you will be given a free retake. If you fail in the second attempt you can ask for refund. Refer to our money back guarantee policy* to check for the courses available under this option
 

You can ask for a refund within 24 hours of enrollment. Kindly refer to our refund policy*.

After successfully passing your certification exam, you can validate your certificate immediately in the EXIN portal. Your name will be displayed in the successful candidate register (EXIN website).
 

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