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EXIN ITSM Foundation Certification Training

EXIN ITSM Foundation Certification Training based on ISO/IEC 20000:2011 aims in providing fundamental knowledge of key information and core concepts of ITSM for professionals who play a role in the processes of IT service management.


Information Technology

EXIN ITSM Foundation Certification Training in Ashburn Change Location

Self Paced

No online courses are available

Virtual Instructor Led

No Virtual Classes are announced

Traditional Classroom

No public classroom courses have been announced. For corporate classes, please write to us at

Key Features

  • Money Back Guarantee (T&C*)
  • EXIN accredited course materials and exam fee
  • Best price in the industry
  • Express certification
  • Courses led by experienced Instructors

Certification specifics

The EXIN IT Service Management Foundation certificate describes the key information and concepts for IT Service Management as well as their relationships with other areas of Information Management. This course builds the fundamental skills and knowledge enabling one to participate in organizational teams working within Service Management.

Candidates can choose to take EXIN ITSM Foundation exam paper based or computer based exam.

The exam format of EXIN ITSM Foundation exam is as follows:

  • Multiple choice
  • 40 questions per paper
  • 65 percentile required to be passed
  • Time duration: 60 minutes
  • Closed book

ITSM Foundation is intended for everyone playing a role or having an interest in IT Service Management. Specific roles could include:

  • Managers
  • Business and supervisory staff
  • Team Leaders
  • Service Designers
  • IT Architects and/or Planners
  • IT Consultants
  • IT Audit Managers/Auditors
  • IT Security Managers/Officers
  • Project/Program Managers
  • Suppliers, Lead suppliers, and Sub-Contracted Suppliers
  • Service Providers’ Customers

The  EXIN ITSM Foundation Certification course covers as follows:

Module 1: Introduction to IT Service Management

Module 2: The Service Management System (SMS)

Module 3:  Service Design and Transition

Module 4: The service delivery processes and their relationships

Module 5: The relationship processes and their relationships

Module 6: The resolution processes and their relationships

Module 7: The control processes and their relationships


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Frequently Asked Questions

You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training/classroom training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After successfully passing the EXIN ITSM Foundation exam, you will receive the certificate from the Certification body EXIN.

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

If you fail in the first attempt you will be given a free retake. If you fail in the second attempt you can ask for refund. Refer to our money back guarantee policy*.

You can ask for a refund within 24 hours of enrollment. Kindly refer to our refund policy*.

After successfully passing your certification exam, you can validate your certificate immediately in the EXIN portal. Your name will be displayed in the successful candidate register (EXIN website).

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