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EXIN ITSM Master Certification Training

EXIN ITSM Master Certification Training based on ISO/IEC 20000:2011 aims professionals who are involved with ITSM at a strategic level to create and evaluate the overall IT service management system in an organisation.


Information Technology

EXIN ITSM Master Certification Training in Ashburn Change Location

Self Paced

No online courses are available

Virtual Instructor Led

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Traditional Classroom

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Key Features

  • Money Back Guarantee (T&C*)
  • EXIN accredited course materials and exam fee
  • Best price in the industry
  • Express certification
  • Courses led by experienced Instructors

Certification specifics

The focus of IT Service Management is the provision of IT related services to support a business. The international standard in IT service management ISO/IEC 20000:2011 makes it clear what is essential: understanding, supporting and changing traditional IT cultures and environments to one of service-orientation and value to the business. These non-technical skills of the Master are in line with the needs of maturing service providers.

The Master Certificate in IT Service Management based on ISO/IEC 20000 is designed to provide evidence of the ability to create and evaluate the overall IT Service Management system and to initiate organizational change to meet the compliance requirements of an organization.

Candidates can choose to take EXIN ITSM Master exam paper based or computer based exam.

The exam format of EXIN ITSM Master exam is as follows:

  • Multiple choice
  • 65 percentile required to be passed
  • Closed book


Professionals who are involved at a strategic level in:

  • Initiating and managing cultural change in the organization.
  • Defining ITSM strategies, policies and objectives in relation with the service provider’s strategy.
  • Writing the IT service provision policies, defining objectives and metrics.
  • Defining the management system for IT Service Management (e.g. scope, responsibilities).
  • Evaluating the IT service management system and the level of compliancy.
  • Managing implementation and improvement programs as a phased long term project plan.

Expert certificate in ITSM based on ISO/IEC 20000

You should have at least three years of experience as a consultant/manager. In addition you have participated in an EXIN accredited seminar Master in IT Service Management based on ISO/IEC 20000.

The EXIN ITSM Master Certification course covers as follows:

Module 1: Setting the direction for the IT organization

Module 2: Directing the IT organization

Module 3: Monitoring the performance of the IT organization

Module 4: Governing the IT service management system

Module 5: Comprehensive ITSM Capability


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Helping organizations transform at scale

Multiple course delivery methods (Online self paced, Instructor led classroom and Virtual).

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Custom training plans tailored to your teams, projects and business objectives.

Data, reports to analyze skill gaps and progress.

Course plans and case studies created by expert trainers.

Free continual learning support to find opportunities for growth.

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Frequently Asked Questions

You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training/classroom training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After successfully passing the EXIN ITSM Master exam, you will receive the certificate from the Certification body EXIN.

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

If you fail in the first attempt you will be given a free retake. If you fail in the second attempt you can ask for refund. Refer to our money back guarantee policy*. 

You can ask for a refund within 24 hours of enrollment. Kindly refer to our refund policy*.

After successfully passing your certification exam, you can validate your certificate immediately in the EXIN portal. Your name will be displayed in the successful candidate register (EXIN website).

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