EXIN ITSM Specialist Certification Training

  • Money Back Guarantee (T&C*)
  • Includes materials and exam fee
  • Best price in the industry
  • Express certification
  • Courses led by experienced trainers

COURSE ACCREDITED BY

ONLINE COURSE TRAINING IN Ashburn (Change City)

VIRTUAL CLASSROOM TRAINING IN Ashburn (Change City)

TRADITIONAL CLASSROOM TRAINING IN Ashburn (Change City)

Course Duration Price  
No online courses are availalbe
Date Time Course Type Venue Price  
No Classroom Courses are announced
Date Time Course Type Venue Price  
No Virtual Classes are announced

certification specifics

The EXIN IT Service Management Specialist certificate specifically describes the practical activities and competences of the Specialist-level member of an IT organization. This skill set builds on the foundation knowledge, taking the high-level information gained in the Foundation course and providing additional depth and practical context. The Specialist has a much more ‘global’ view of the standard as well as the daily activities required to maintain or achieve ISO/IEC 20000 implementation. The Expert possesses the competences to provide the necessary guidance and direction for the Specialist activities as well as lead and manage the Service Management program

Candidates can choose to take EXIN ITSM Specialist exam paper based or computer based exam. The exam format of EXIN ITSM Specialist exam as follows:

  • Multiple choice
  • 60 questions per paper
  • 65 percentile required to be passed
  • Closed book

Specialist in ITSM is intended for those who are involved in a practical way in :

Planning, implementing and managing a service management system (SMS)

Monitoring and reporting on the performance and effectiveness of Service Management

Personnel of internal and external service providers in an ISO/IEC 20000 environment or having the interest in these standards. Specific roles that would benefit from the Internal Auditor certification could include:

  • Auditor or assessor
  • Customer representatives, to better understand the need for audit activities by the Service Provider
  • Top Management and their direct reports to provide needed leadership in the field of audits
  • Managers/directors responsible for the coordination of services
  • Interested parties representatives, Suppliers, and Project specialists
  • Consultants who offer their services as specialists in ITSM, as they need to know the audit methods
  • Academics who teach ITSM and would need to include auditing in their curriculum
  • Individuals who want to demonstrate competencies in ITSM
  • The Specialist Certificate in ITSM based on ISO/IEC 20000 Requirements for the certificate: 
  • The training Expert in IT Service Management based on ISO/IEC 20000 by an EXIN accredited training provider 
  • Successful completion of the Practical Assignments assessed by an EXIN accredited training provider 
  • Successful completion of the exam Expert in IT Service Management based on ISO/IEC 20000

The Foundation Certificate in IT Service Management based on ISO/IEC 20000 Requirements for the certificate.

 The training Specialist in IT Service Management based on ISO/IEC 20000 by an EXIN accredited              training provider

Successful completion of the Practical Assignments assessed by an EXIN accredited training provider

Successful completion of the exam Specialist in IT Service Management based on ISO/IEC 20000

Module 1. 1. Planning the provision of services

Module 2. Managing the provision of services

Module 3. Measuring, monitoring and reporting on the provision of services

Module 4. Improving the provision of services

CORPORATE

Request For A Quote

FREQUENTLY ASKED QUESTIONS

You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment

 a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training/classroom training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After successfully passing the EXIN ITSM Specialist exam, you will receive the certificate from the Certification body EXIN.

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy* to check the courses available under this option.

If you fail in the first attempt you will be given a free retake. If you fail in the second attempt you can ask for refund. Refer to our money back guarantee policy* to check for the courses available under this option.

You can ask for a refund within 24 hours of enrollment. Kindly refer to our refund policy*.

After successfully passing your certification exam, you can validate your certificate immediately in the EXIN portal. Your name will be displayed in the successful candidate register (EXIN website).

Related Certification
Interested in multiple certifications?

Choose from Classic, Advanced and On-demand to save more.

Learn which course suits your role best.

Request a callback