Master entire PMI portfolio. Six e-learning courses for just $99. Limited period offer..

EXIN ITSM Internal Auditor Certification Training

EXIN ITSM Internal Auditor Certification Training based on ISO/IEC 20000:2011 aims professionals who has the knowledge and techniques required for internal audit cycle based on the ISO/IEC 20000 standard.


Information Technology

EXIN ITSM Internal Auditor Certification Training in Ashburn Change Location

Self Paced

No online courses are available

Virtual Instructor Led

No Virtual Classes are announced

Traditional Classroom

No public classroom courses have been announced. For corporate classes, please write to us at

Key Features

  • Money Back Guarantee (T&C*)
  • EXIN accredited course materials and exam fee
  • Best price in the industry
  • Express certification
  • Courses led by experienced Instructors

Certification specifics

This module provides:

Practical knowledge of the internal audit cycle.

Knowledge and techniques for supplier audits.

Knowledge and techniques for certification audits.


Candidates can choose to take EXIN ITSM Internal Auditor exam paper based or computer based exam.

The exam format of EXIN ITSM Internal Auditor exam is as follows:

  • Multiple choice
  • 60 questions per paper
  • 65 percentile required to be passed
  • Closed book

The IT Service Management Internal Auditor certification is ideal for professionals who work for internal or external service providers in an ISO/IEC 20000 environment.

  • The Foundation Certificate in IT Service Management based on ISO/IEC 20000 or an accepted equivalent
  • An accredited training IT Service Management Internal Auditor based on ISO/IEC 20000; this includes the successful completion of four Practical Assignments as assessed by an EXIN accredited training provider.

The EXIN ITSM Internal Auditor Certification course covers as follows:

Module 1: Planning the Audit Program

Module 2: Managing Audits

Module 3: Communicate & Address Audit Results

Module 4: Improving the Audit Program


For Business
Helping organizations transform at scale

Multiple course delivery methods (Online self paced, Instructor led classroom and Virtual).

Corporate learning platform empowers your organization stay ahead within budget.

Custom training plans tailored to your teams, projects and business objectives.

Data, reports to analyze skill gaps and progress.

Course plans and case studies created by expert trainers.

Free continual learning support to find opportunities for growth.

Contact Us

Frequently Asked Questions

You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training/classroom training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After successfully passing the EXIN ITSM Internal Auditor exam, you will receive the certificate from the Certification body EXIN.

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

If you fail in the first attempt you will be given a free retake. If you fail in the second attempt you can ask for refund. Refer to our money back guarantee policy*.

You can ask for a refund within 24 hours of enrollment. Kindly refer to our refund policy*.

After successfully passing your certification exam, you can validate your certificate immediately in the EXIN portal. Your name will be displayed in the successful candidate register (EXIN website).

Interested in multiple certifications?

Choose from readily available course bundles or custom create your own

Know more
Not sure about your learning path?

Find out which course suits your role best

Know more


Average annual salary for a job role with this certification course

Our customers love us

Related Certifications