Certified Information Technology Professional Certification Training

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certification specifics

CITP® (Certified IT Professional) is designed to test the skills, knowledge and competencies required of the modern IT professional working at the entry level of IT. CITP® covers the fundamental processes of IT operations. CITP® candidates will become instantly productive having gained knowledge and understanding of the demands in today’s IT infrastructures. Their improved capabilities will deliver immediate results – increasing efficiency and significantly reducing the margin for errors.

Examination type: Computer-based or paper-based multiple-choice questions

Number of questions: 40

Pass mark: 68% (27 out of 40)

Open book exam:  no

Use of electronic devices permitted during the exam: no

Time allotted for the examination: 60 minutes

This certification is intended for aspiring and existing IT professionals from entry level up to two years of actual working experience in IT, with basic knowledge of (operating) systems, network and/or applications, and service desk operations. It is also suited for people who are re-entering the IT professional world.

Evidence of training of CITP® by an EXIN accredited training provider.

1 Plan

  1.1 IT Strategy

2 Build

  2.1 Applications

  2.2 Systems Administration

  2.3 Business Continuity Planning

  2.4 Documentation

3 Run

  3.1 Service Management

  3.2 Systems Administration

4 Enable

  4.1 IT Organization

  4.2 Vendor Selection

5 Manage

  5.1 Project Management

  5.2 Risk

  5.3 Information Security

  5.4 Quality



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You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer


The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training/classroom training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After successfully passing the Certified Information Technology Professional exam, you will receive the certificate from the Certification body EXIN.

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy* to check the courses available under this option.

If you fail in the first attempt you will be given a free retake. If you fail in the second attempt you can ask for refund. Refer to our money back guarantee policy* to check for the courses available under this option.

You can ask for a refund within 24 hours of enrollment. Kindly refer to our refund policy*.

After successfully passing your certification exam, you can validate your certificate immediately in the EXIN portal. Your name will be displayed in the successful candidate register (EXIN website).

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