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ITIL® Foundation V3 Certification Training

ITIL® Foundation V3 Certification Training accredited by AXELOS aims at the basic concepts, key elements ,terminologies of ITIL framework and how it enhances IT Service Management.

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Information Technology

ITIL® Foundation V3 Certification Training in Ashburn Change Location

Self Paced

No online courses are available

Virtual Instructor Led

No Virtual Classes are announced

Traditional Classroom

No public classroom courses have been announced. For corporate classes, please write to us at

Key Features

  • Certprime Pass Guarantee*
  • Money Back Guarantee (T&C*)
  • Includes material and exam fee
  • Best price in the industry
  • Express certification
  • 18 PDUs
  • AXELOS accredited course material
  • Courses led by experienced Instructors

Certification specifics

ITIL® Foundation course (ITIL® is a registered trademark of AXELOS Limited) is one of the trusted best-practice guidance in the area of ITSM. The ITIL® Foundation certification is the primary level which ensures that you have hands on in the ITSM methodology.This is a basic course which is the first step in the ladder towards ITIL Expert.


Candidates can choose to take the ITIL Foundation V3 exam paper based or computer based exam.

The exam format of ITIL Foundation V3 is as follows:

  • Multiple choice
  • 40 questions per paper
  • 65 percentile required to be passed
  • Time duration: 60 minutes
  • Closed book

ITIL® Foundation V3  is ideal for IT professionals who have a basic knowledge of the ITIL framework and how it can be used to improve the quality of IT Service Management within the organization. However, it is not limited only to IT but can be valuable for any service based industry.

There is no eligibility criterion for pursuing ITIL® Foundation V3  certification.

The ITIL® Foundation V3 Certification course covers as follows:

Service Strategy

  • Types of Service Provision
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business Relationship Management

Service Design

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
  • Design Coordination Management

Service Transition

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation

  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications
  • Management

Continual Service Improvement

  • CSI Model
  • Deming Cycle
  • 7 Step Improvement Process
For Business
Helping organizations transform at scale

Multiple course delivery methods (Online self paced, Instructor led classroom and Virtual).

Corporate learning platform empowers your organization stay ahead within budget.

Custom training plans tailored to your teams, projects and business objectives.

Data, reports to analyze skill gaps and progress.

Course plans and case studies created by expert trainers.

Free continual learning support to find opportunities for growth.

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Frequently Asked Questions

You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fee.

After completing the course you will receive the course completion certificate from Certprime as well as the PDU certificate. After successfully passing the ITIL Foundation Certification exam you will receive the certificate from the exam body (AXELOS).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

It will take 2 to 3 days to successfully pass your exam and get certified.

After successfully passing your certification exam, you can validate your certificate immediately in the Peoplecert portal. You can choose your name to be displayed in the successful candidate register (AXELOS website). However, you need to opt for this during exam registration and it may take up to 5 weeks to have your name listed after successfully passing the exam.

If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.


ITIL Foundation is the first step in the ITIL Expert ladder. Also it helps to realize business growth, change and transformation. The ITIL Foundation course from Certprime enables you to grow in your career by acquiring the best knowledge in IT Service Management.

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