ITIL® Intermediate CSI Certification Training


ITIL® Intermediate CSI Certification Training accredited by AXELOS aims at fundamentals of Continual Service Improvement for risk evaluation, critical success factors as well as process organisation and execution.
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Information Technology

ITIL® Intermediate CSI Certification Training in New York Change Location

Self Paced

90 Days Exam Included
USD 725

Virtual Instructor Led

3 Days Exam Included

USD 1560

webinar
9:00AM - 6:00PM
(CST)
webinar
9:00AM - 6:00PM
(CST)
webinar
9:00AM - 6:00PM
(CST)
webinar
9:00AM - 6:00PM
(CST)

Traditional Classroom

No public classroom courses have been announced. For corporate classes, please write to us at info@certprime.com

Key Features

  • Certprime Pass guarantee*
  • Money Back Guarantee (T&C*)
  • Includes materials and exam fee
  • Best price in the industry
  • Express certification
  • PMI Approved PDU’s
  • AXELOS accredited course materials
  • Courses led by experienced trainers

Certification specifics

ITIL® Intermediate Continual Service Improvement Certification is an intermediate level certification. It is also part of ITIL Intermediate Lifecycle stream. The CSI certification focuses on how organizations and individuals can strategically review the products and services.Continual Service Improvement Certificate is free standing qualification which leads to the ITIL Expert Certificate in IT Service Management.

Candidates can choose to take the ITIL Intermediate CSI exam paper based or computer based exam.

The exam format of ITIL Intermediate is as follows:

  • Multiple choice
  • 8 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • Time duration: 90 minutes
  • Closed book

The ITIL® Intermediate CSI certificate is aimed for:

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Tech Managers
  • Supervisory Staff
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants

However not restricted to only this IT but can be valuable for any service based industry.

Candidates who wish to pursue ITIL Intermediate courses/ certifications should be ITIL Foundation certified.

The ITIL® Intermediate CSI Certification course covers as follows:

  • Introduction to Continual Service Improvement
  • Continual Service improvement principles
  • Continual Service improvement process
  • Continual Service improvement methods and techniques
  • Organizing for Continual Service Improvement
  • Technology considerations
  • Implementing Continual Service Improvement
  • Challenges, critical success factors and risks
For Business
Helping organizations transform at scale

Multiple course delivery methods (Online self paced, Instructor led classroom and Virtual).

Corporate learning platform empowers your organization stay ahead within budget.

Custom training plans tailored to your teams, projects and business objectives.

Data, reports to analyze skill gaps and progress.

Course plans and case studies created by expert trainers.

Free continual learning support to find opportunities for growth.

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Frequently Asked Questions

You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For the online mode of training, the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime as well as the PDU certificate. After successfully passing the ITIL Intermediate exam for Continual Service Improvement Certification exam you will receive the certificate from the exam body (AXELOS).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

 

Yes. Certprime is an accredited training organization (ATO) which is accredited to AXELOS and Peoplecert.

After successfully passing your certification exam, you can validate your certificate immediately in the Peoplecert portal. You can choose your name to be displayed in the successful candidate register (AXELOS website). However, you need to opt for this during exam registration and it may take up to 5 weeks to have your name listed after successfully passing the exam.

If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.

Continual Service Improvement deals with the processes which are used improve the effectiveness and efficiency of the services. This course from Certprime enables you review the business improvements and their impacts. It helps you to identify the changing business scenarios and thus suggest improvements for the same.

Interested in multiple certifications?

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