ITIL® Intermediate OSA Certification Training

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  • PMI Approved PDU’s
  • AXELOS accredited course materials
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certification specifics

ITIL® Intermediate Operational Support and Analysis Certification is an intermediate level certification. It is also part of ITIL Intermediate lifecycle stream. The ITIL® OSA course can teach organizations and individuals how to manage the everyday operation of IT services and gain a better understanding of how to implement the ITIL processes that will enable them to deliver and support services to customers.​

Candidates can choose to take the ITIL Intermediate OSA exam paper based or computer based exam.

The exam format of ITIL Intermediate as follows:

  • Multiple choice
  • 8 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • Time duration: 90 minutes
  • Closed book

The program is targeted at IT Professionals, Business Managers, and Business Process Owners. It is particularly suited to operational staff involved in Incident Management, Problem Management, and Service Desk who wishes to enhance their role-based capabilities.

Candidates who wish to pursue ITIL Intermediate courses/ certifications should be ITIL Foundation certified.

Syllabus at a Glance

  • Learning Unit OSA1: Introduction to operational support and analysis
  • Learning Unit OSA2:   Event management
  • Learning Unit OSA3:  Incident management
  • Learning Unit OSA4:  Request fulfillment
  • Learning Unit OSA5: Problem management
  • Learning Unit OSA6:   Access management
  • Learning Unit OSA7:  The service desk
  • Learning Unit OSA8: Functions and Roles
  • Learning Unit OSA9: Technology and implementation considerations

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The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime as well as the PDU certificate. After successfully passing the ITIL Intermediate exam for Operational Support and Analysis Certification exam, you will receive the certificate from the exam body (AXELOS).

Yes. Certprime is an accredited training organization (ATO) which is accredited to AXELOS and Peoplecert.

ITIL expert level can be reached by 2 paths- ITIL Foundation→ Lifecycle Module→ MALC→ITIL Expert or ITIL Foundation→ Capability Module→ MALC→ ITIL Expert. to know more about the ITIL path. The ITIL Expert certification can be achieved in 4 to 5 weeks starting from ITIL Foundation.

 

After successfully passing your certification exam, you can validate your certificate immediately in the Peoplecert portal. You can choose your name to be displayed in the successful candidate register (AXELOS website). However, you need to opt for this during exam registration and it may take up to 5 weeks to have your name listed after successfully passing the exam.

If you fail in the first attempt you will be given a free retake. If you fail in the second attempt you can ask for refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.

ITIL Operational Support and Analysis course from Certprime will teach you the processes and techniques related to the operational analysis and support. It is a scenario based course which trains you to execute these processes in a practical scenario.

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