ITIL® Intermediate OSA Certification Training


ITIL® Intermediate OSA Certification Training accredited by AXELOS aims on planning, implementation and optimization of OSA processes to provide the high quality and cost effective IT services that are required to meet organizational needs.
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ITIL® Intermediate OSA Certification Training in Ashburn Change Location

Self Paced

No online courses are available

Virtual Instructor Led

No Virtual Classes are announced

Traditional Classroom

No public classroom courses have been announced. For corporate classes, please write to us at info@certprime.com

Key Features

  • Certprime Pass guarantee*
  • Money Back Guarantee (T&C*)
  • Includes materials and exam fee
  • Best price in the industry
  • Express certification
  • PMI Approved PDU’s
  • AXELOS accredited course materials
  • Courses led by experienced trainers

Certification specifics

ITIL® Intermediate Operational Support and Analysis Certification is an intermediate level certification. It is also part of ITIL Intermediate lifecycle stream. The ITIL® OSA course can teach organizations and individuals how to manage the everyday operation of IT services and gain a better understanding of how to implement the ITIL processes that will enable them to deliver and support services to customers.​

Candidates can choose to take the ITIL Intermediate OSA exam paper based or computer based exam.

The exam format of ITIL Intermediate OSA is as follows:

  • Multiple choice
  • 8 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • Time duration: 90 minutes
  • Closed book

The ITIL® Intermediate OSA aims at:

  • Configuration Manager
  • Availability Manager
  • System Software
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Database Administrator
  • Problem Manager
  • Network Support

Candidates who wish to pursue ITIL Intermediate courses/ certifications should be ITIL Foundation certified.

The ITIL® Intermediate OSA Certification course covers as follows:

  • Introduction to Operational Support and Analysis
  • Event Management
  • Incident Management
  • Request fulfillment
  • Problem Management
  • Access Management
  • The service Desk
  • Functions and Roles
  • Technology and Implementation considerations
For Business
Helping organizations transform at scale

Multiple course delivery methods (Online self paced, Instructor led classroom and Virtual).

Corporate learning platform empowers your organization stay ahead within budget.

Custom training plans tailored to your teams, projects and business objectives.

Data, reports to analyze skill gaps and progress.

Course plans and case studies created by expert trainers.

Free continual learning support to find opportunities for growth.

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Frequently Asked Questions

You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime as well as the PDU certificate. After successfully passing the ITIL Intermediate exam for Operational Support and Analysis Certification exam, you will receive the certificate from the exam body (AXELOS).

Yes. Certprime is an accredited training organization (ATO) which is accredited to AXELOS and Peoplecert.

After successfully passing your certification exam, you can validate your certificate immediately in the Peoplecert portal. You can choose your name to be displayed in the successful candidate register (AXELOS website). However, you need to opt for this during exam registration and it may take up to 5 weeks to have your name listed after successfully passing the exam.

If you fail in the first attempt you will be given a free retake. If you fail in the second attempt you can ask for refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.

ITIL Operational Support and Analysis course from Certprime will teach you the processes and techniques related to the operational analysis and support. It is a scenario based course which trains you to execute these processes in a practical scenario.

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