ITIL® Intermediate PPO Certification Training

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  • Money Back Guarantee (T&C*)
  • Includes materials and exam fee
  • Best price in the industry
  • Express certification
  • PMI Approved PDU’s
  • AXELOS accredited course materials
  • Courses led by experienced trainers





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certification specifics

The Planning, Protection, and Optimisation (PPO) module are one of the qualifications within the ITIL® “Service Capability” category of the ITIL Intermediate level. The PPO course is designed to develop organizations’ and individuals’ understanding of the ITIL Service Design processes. Also, it ensures that its new and updated services, tools, technologies, and methods are designed to meet user needs.

Candidates can choose to take the ITIL® Intermediate PPO exam paper based or computer based exam.

The exam format of ITIL Intermediate as follows:

  • Multiple choice          
  • 8 questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • Time duration: 90 minutes
  • Closed book

The target group of the ITIL® Intermediate PPO Certificate includes and who wishes to enhance their role-based capabilities.

  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Risk Management
  • ITIL Foundation Certificate in IT Service Management (V3 or 2011 versions)
  • Basic IT literacy and 2 years' IT experience are recommended.
  • Success on the course will be enhanced by candidates spending at least 12 hours reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate 'capability' courses

Syllabus at a Glance

  • Learning Unit SS01: Introduction to planning, protection, and optimization.
  • Learning Unit SS02: Capacity Management
  • Learning Unit SS03:  Availability Management
  • Learning Unit SS04: IT Service Continuity Management
  • Learning Unit SS05: Information Security Management
  • Learning Unit SS06:  Demand Management
  • Learning Unit SS07:  PPO Roles and Responsibility
  • Learning Unit SS08: Technology and implementation consideration


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You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.


We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer


The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime as well as the PDU certificate. After successfully passing the ITIL Intermediate exam for Planning Protection and Optimisation Certification exam, you will receive the certificate from the exam body (AXELOS).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

Yes. Certprime is an accredited training organization (ATO) which is accredited to AXELOS and Peoplecert.

ITIL expert level can be reached by 2 paths- ITIL Foundation→ Lifecycle Module→ MALC→ITIL Expert or ITIL Foundation→ Capability Module→ MALC→ ITIL Expert. to know more about the ITIL path. The ITIL Expert certification can be achieved in 4 to 5 weeks starting from ITIL Foundation.

After successfully passing your certification exam, you can validate your certificate immediately in the Peoplecert portal. You can choose your name to be displayed in the successful candidate register (AXELOS website). However, you need to opt for this during exam registration and it may take up to 5 weeks to have your name listed after successfully passing the exam.

If you fail in the first attempt you will be given a free retake. If you fail in the second attempt you can ask for refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.

ITIL Planning Protection and Optimisation course from Certprime is mainly designed to develop the understanding of the ITIL Design processes. It aims at development of both the individuals as well as organizations. It ensures that the technology, architecture, service management systems, tools, processes, methods and metrics are designed in such a manner that minimum change will be required once introduced.


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