ITIL® Intermediate SD Certification Training


ITIL® Intermediate SD Certification Training accredited by AXELOS aims professionals who want transition to the ITIL 4 scheme and can design effective services with minimal need for improvement.
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Information Technology

ITIL® Intermediate SD Certification Training in Ashburn Change Location

Self Paced

No online courses are available

Virtual Instructor Led

No Virtual Classes are announced

Traditional Classroom

No public classroom courses have been announced. For corporate classes, please write to us at info@certprime.com

Key Features

  • Certprime Pass Guarantee*
  • Money Back Guarantee (T&C*)
  • Includes material and exam fee
  • Best price in the industry
  • Express certification
  • 18 PDUs
  • AXELOS accredited course material
  • Courses led by experienced Instructors

Certification specifics

The Service Design (SD) module is one of the certifications within the ITIL® Service Lifecycle work stream.It mainly focuses on planning and organizing people in order to improve their interaction between the service provider and its customer, also teaches techniques required to develop, manage and integrate service design into the IT Service Management process.

Candidates can choose to take the ITIL Intermediate SD exam paper based or computer based exam.

The exam format of ITIL Intermediate SD as follows:

  • Multiple choice
  • 8 questions per paper
  • 28/40 or 70% percentile required to be passed
  • Time duration: 90 minutes
  • Closed book

The ITIL® Intermediate SD certificate is aimed for:

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Tech managers
  • Supervisory Staff
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants

However not restricted to only this IT but can be valuable for any service based industry.

Candidates who wish to pursue ITIL Intermediate courses/ certifications should be ITIL Foundation certified.

The ITIL® Intermediate SD Certification course covers as follows:

  • Introduction to Service Design
  • Service Design principles 40 questions per paper
  • Service Design processes
  • Service Design technology-related activities
  • Organizing for Service Design
  • Technology considerations
  • Implementation and Improvement of Service Design
  • Challenges, risks and critical success factors
For Business
Helping organizations transform at scale

Multiple course delivery methods (Online self paced, Instructor led classroom and Virtual).

Corporate learning platform empowers your organization stay ahead within budget.

Custom training plans tailored to your teams, projects and business objectives.

Data, reports to analyze skill gaps and progress.

Course plans and case studies created by expert trainers.

Free continual learning support to find opportunities for growth.

Contact Us

Frequently Asked Questions

You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime as well as the PDU certificate. After successfully passing the ITIL Intermediate exam for Service Design Certification exam you will receive the certificate from the exam body (AXELOS).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

Yes. Certprime is an accredited training organization (ATO) which is accredited to AXELOS and Peoplecert.

 

After successfully passing your certification exam, you can validate your certificate immediately in the Peoplecert portal. You can choose your name to be displayed in the successful candidate register (AXELOS website). However, you need to opt for this during exam registration and it may take up to 5 weeks to have your name listed after successfully passing the exam.

If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.

ITIL Service Design is a powerful tool which enables the organization to enhance the customer service. It is the process of organizing various components of to improve its quality. Service Design is very important for public and private organizations which aim at improving and innovating their quality and interaction between the customers and service providers.

 

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