ITIL® Intermediate SO Certification Training


ITIL® Intermediate SO Certification Training accredited by AXELOS aims at operational activities to manage performance of products and services improving IT Service Management.
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Information Technology

ITIL® Intermediate SO Certification Training in New York Change Location

Self Paced

90 Days Exam Included
USD 725

Virtual Instructor Led

3 Days Exam Included

USD 1560

webinar
9:00AM - 6:00PM
(CST)
webinar
9:00AM - 6:00PM
(CST)
webinar
9:00AM - 6:00PM
(CST)

Traditional Classroom

No public classroom courses have been announced. For corporate classes, please write to us at info@certprime.com

Key Features

  • Certprime Pass guarantee*
  • Money Back Guarantee (T&C*)
  • Includes materials and exam fee
  • Best price in the industry
  • Express certification
  • PMI Approved PDU’s
  • AXELOS accredited course materials
  • Courses led by experienced trainers

Certification specifics

The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. It fulfills the user request, resolving service failures, fixing problems, as well as carrying out routine operational tasks. Service operation enables every individuals and organization to successfully manage their products and services perform.

ITIL® Intermediate SO Certification exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes’ duration
  • Closed book.

The ITIL® Intermediate SO certificate is aimed for:

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Tech managers
  • Supervisory Staff
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants

However not restricted to only this IT but can be valuable for any service based industry.

Candidates who wish to pursue ITIL Intermediate courses/ certifications should be ITIL Foundation certified.

The ITIL® Intermediate SO Certification course covers as follows:

  • Introduction to Service Operation
  • Service Operation principles
  • Service Operation processes
  • Common Service Operation activities
  • Organizing for Service Operation
  • Technology considerations
  • Implementation of Service Operation
  • Challenges, critical success factors and risks
For Business
Helping organizations transform at scale

Multiple course delivery methods (Online self paced, Instructor led classroom and Virtual).

Corporate learning platform empowers your organization stay ahead within budget.

Custom training plans tailored to your teams, projects and business objectives.

Data, reports to analyze skill gaps and progress.

Course plans and case studies created by expert trainers.

Free continual learning support to find opportunities for growth.

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Frequently Asked Questions

You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date.

 

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime as well as the PDU certificate. After successfully passing the ITIL Intermediate exam for Service Operation Certification exam you will receive the certificate from the exam body (AXELOS).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

Yes. Certprime is an accredited training organization (ATO) which is accredited to AXELOS and Peoplecert.

After successfully passing your certification exam, you can validate your certificate immediately in the Peoplecert portal. You can choose your name to be displayed in the successful candidate register (AXELOS website). However, you need to opt for this during exam registration and it may take up to 5 weeks to have your name listed after successfully passing the exam.

If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*

 

You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.

ITIL Service Operation concentrates on the service after it is been delivered to the customers. It involves monitoring services, fulfilling customer requests, resolving the issues that arise and carrying out day to day activities used to deliver the services.

Interested in multiple certifications?

Choose from readily available course bundles or custom create your own

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