ITIL® Intermediate SO Certification Training

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  • Money Back Guarantee (T&C*)
  • Includes materials and exam fee
  • Best price in the industry
  • Express certification
  • PMI Approved PDU’s
  • AXELOS accredited course materials
  • Courses led by experienced trainers




Course Duration Price  
ITIL® Intermediate SO Certification Training 90 USD710
Date Time Course Type Venue Price  
No Classroom Courses are announced
Date Time Course Type Venue Price  
No Virtual Classes are announced

certification specifics

The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. It fulfills the user request, resolving service failures, fixing problems, as well as carrying out routine operational tasks. Service operation enables every individuals and organization to successfully manage their products and services perform.

Candidates can choose to take the ITIL Intermediate SD exam paper based or computer based exam.

The exam format of ITIL Intermediate as follows:

  • Multiple choice
  • 8 questions per paper
  • 28/40 or 70% percentile required to be passed
  • Time duration: 90 minutes
  • Closed book

The target group of the ITIL® Intermediate SO Certificate includes.However not restricted to only this IT but can be valuable for any service based industry.

  • Chief Information Officers (CIOs)
  • Chief Technology Officers (CTOs)
  • Tech managers
  • Supervisory Staff
  • Team Leaders
  • Service Designers
  • IT Architects
  • IT Planners
  • IT Consultants

Candidates who wish to pursue ITIL Intermediate courses/ certifications should be ITIL Foundation certified.

Syllabus at a Glance

  • Learning Unit SS01:  Introduction to service operation
  • Learning Unit SS02:  Service operation principles
  • Learning Unit SS03:  Service operation processes
  • Learning Unit SS04: Common service operation activities
  • Learning Unit SS05: Organizing for service operation
  • Learning Unit SS06:  Technology considerations
  • Learning Unit SS07:  Implementation of service operation
  • Learning Unit SS08: Challenges, critical success factors and risks


Request For A Quote


You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.


We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer



The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date.


The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime as well as the PDU certificate. After successfully passing the ITIL Intermediate exam for Service Operation Certification exam you will receive the certificate from the exam body (AXELOS).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

Yes. Certprime is an accredited training organization (ATO) which is accredited to AXELOS and Peoplecert.

ITIL expert level can be reached by 2 paths- ITIL Foundation→ Lifecycle Module→ MALC→ITIL Expert or ITIL Foundation→ Capability Module→ MALC→ ITIL Expert. to know more about the ITIL path. The ITIL Expert certification can be achieved in 4 to 5 weeks starting from ITIL Foundation.


After successfully passing your certification exam, you can validate your certificate immediately in the Peoplecert portal. You can choose your name to be displayed in the successful candidate register (AXELOS website). However, you need to opt for this during exam registration and it may take up to 5 weeks to have your name listed after successfully passing the exam.

If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*


You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.

ITIL Service Operation concentrates on the service after it is been delivered to the customers. It involves monitoring services, fulfilling customer requests, resolving the issues that arise and carrying out day to day activities used to deliver the services.

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