ITIL® MALC Certification Training

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certification specifics

Managing Across the Lifecycle is the final module of the Service Lifecycle or Service Capability module which leads to the “ITIL® Expert” certification. The intent of the Managing Across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The learning outcomes are intended to bring a candidate from ITIL® content knowledge to ITIL® content application and integration knowledge and provide skills that can be used in the workplace in a tangible way.

While MALC encompasses the broadest perspectives of service management skills it is not intended to teach these practices, rather refer to them as contexts for ITIL application. This qualification focuses on strategizing, planning, using and measuring ITIL practices in an integrated functioning model:

  • How the service lifecycle stages form an integrated whole
  • Process integration and interfaces
  • Shared data, information, and knowledge.

Candidates can choose to take the ITIL® MALC exam paper based or computer based exam.

The exam format of ITIL Intermediate as follows:

  • Multiple choice
  • 10 questions per paper
  • 35 marks required to pass (out of 50 available) - 70%
  • Time duration: 120 minutes
  • Open/Closed book

The target group for the MALC qualification includes, but is not limited to:

  • Chief information officers
  • Senior IT managers
  • IT managers
  • Supervisors
  • IT professionals
  • IT operations practitioners
  • IT development practitioners
  • Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking the ITIL Expert in IT Service Management Certificate, for which this qualification is the final mandatory module
  • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management Certificate is a prerequisite

Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits. Holders of ITIL Expert Certificate in IT Service Management are also eligible. Documentary evidence of all credits must be presented by candidates for the MALC qualification

Syllabus at a Glance

  • Learning Unit MALC1: Key concept of service lifecycle
  • Learning Unit MALC2:   Communication and Stakeholder Management
  • Learning Unit MALC3:  Integrating service management processes across the service 

                                             lifecycle

  • Learning Unit MALC4:  Managing services across the service lifecycle
  • Learning Unit MALC5: Governance and organization
  • Learning Unit MALC6:   Measurement

Learning Unit MALC7:  Implementing and improving service management capability

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You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

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The credentials for the online course will be emailed to you within 2 hours of your enrollment and payment of the course price. The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime as well as the PDU certificate. After successfully passing the ITIL MALC Certification exam you will receive the certificate from the exam body (AXELOS).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

Yes. Certprime is an accredited training organization (ATO) which is accredited to AXELOS and Peoplecert.

 

ITIL expert level can be reached by 2 paths- ITIL Foundation→ Lifecycle Module→ MALC→ITIL Expert or ITIL Foundation→ Capability Module→ MALC→ ITIL Expert. to know more about the ITIL path. The ITIL Expert certification can achieved in 4 to 5 weeks starting from ITIL Foundation.

After successfully passing your certification exam, you can validate your certificate immediately in the Peoplecert portal. You can choose your name to be displayed in the successful candidate register (AXELOS website). However, you need to opt for this during exam registration and it may take up to 5 weeks to have your name listed after successfully passing the exam.

If you fail in the first attempt you will be given a free retake. If you fail in the second attempt you can ask for refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.

ITIL MALC is the mandatory level before the candidate is called ITIL Expert. It demonstrates that the candidate has the knowledge and skill of the Intermediate levels in its entirety. It establishes the candidate as a person having achieved the knowledge of delivering the values of the modules learnt in Intermediate level.

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