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Service Desk certification provides the knowledge for a customer representative to support director. The certifications are designed to build and advance the competencies of support professionals, providing assets to their organization. Certified Associate in Service Desk (CASD) is the foundation level certification for help desk which provides the basic understanding of help Desk role.
Certified Associate in Service Desk Certification Training in New York Change Location
No Virtual Classes are announced
Average annual salary for a job role with this certification course
Service Desk certification provides the knowledge for a customer representative to support director. The certifications are designed to build and advance the competencies of support professionals, providing assets to their organization.
Certified Associate in Service Desk (CASD) is the foundation level certification for help desk which provides the basic understanding of help Desk role.
The exam format of Certified Associate in Service Desk is as follows:
The Certified Associate in Service Desk is aimed for:
There are no pre-requisites to apply for CASD certificate.
The Certified Associate in Service Desk Certification course covers as follows:
Chapter 1: Introduction to Help Desk
Chapter 2: Roles and Responsibilities
Chapter 3: Knowledge Management
Chapter 4: Incident Management
Chapter 5: Problem Management
Chapter 6: Change Management
Chapter 7: Customer Relationship Management
Chapter 8: Quality and Evaluation
Chapter 9: Continuous Improvement
Contact Us
info@certprime.com
Course materials crafted and tailored to help you master every knowledge area with high quality videos, study guides, practice questions, glossary terms and more.
Learn from experienced trainers with an average industry and subject matter experience of 15 years working in some of the top companies across the globe.
With quality at the heart of our service, we bring in a lot of value propositions to every enrollment at affordable costs.
Get free certification courses and attractive discounts with us to continue your education. Over 35,000 customers continue learning with us for free.
Training solutions are optimized for maximum efficiency. If you are unhappy with the delivery or not able to pass your exams, we've got you covered.
Certprime is the sole training partner for some of the leading government and private organizations globally.
The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.
After completing the course you will receive the course completion certificate from Certprime. After successfully passing the CASD certification exam you will receive the certificate from the exam body (AQONTA).
If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.
Yes. Certprime is an accredited training organization (ATO) which is accredited to AQONTA.
It will take 5 to 7 days to get certified in CASD certification.
You can verify your certificate in the successful registered candidates list available on AQONTA website.By typing the certification number or your first and last name into the appropriate fields and clicking search the result will be presented. You do not need an account or to login to do this.
If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*
You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.
Valid for lifetime. No recertification required.
We have 3 modes of payment-
a) Using PayPal account
b) Using credit or debit card
c) Wire transfer
The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date or candidate can also opt for E-book.
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