Certified Associate in Service Desk (CASD)

  • High-quality videos
  • Mock test, Sample test
  • 180 days course access
  • Aqonta accredited training materials
  • Accredited CRP's




Course Duration Price  
Certified Associate in Service Desk (CASD) 180 USD450
Date Time Course Type Venue Price  
No Classroom Courses are announced
Date Time Course Type Venue Price  
No Virtual Classes are announced

certification specifics

Service Desk certification provides the knowledge for a customer representative to support director. The certifications are designed to build and advance the competencies of support professionals, providing assets to their organization.

Certified Associate in Service Desk (CASD) is the foundation level certification for help desk which provides the basic understanding of help Desk role.

  • Multiple Choices
  • 40 questions per paper
  • Time duration: 60 minutes
  • Closed book

This certification is suitable for professionals working in the areas of:          

  • Service desk Executive
  • Service desk engineer
  • Service desk support executive
  • Service desk analyst
  • IT Service desk manager

There are no pre-requisites to apply for CASD certificate.

Chapter 1: Introduction to help desk

Chapter 2: Roles and Responsibilities

Chapter 3: Knowledge Management

Chapter 4: Incident Management

Chapter 5: Problem Management

Chapter 6: change management

Chapter 7: Customer Relationship Management

Chapter 8: Quality and Evaluation

Chapter 9:  Continous Improvement


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The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime. After successfully passing the CASD certification exam you will receive the certificate from the exam body (AQONTA).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

Yes. Certprime is an accredited training organization (ATO) which is accredited to AQONTA.

It will take 5 to 7 days to get certified in CASD certification.

To do this simply access the page at the address below. By typing the certification number or your first and last name into the appropriate fields and clicking search the result will be presented. You do not need an account or to login to do this.

If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.

The CASD certificate is lifelong valid. However, you can take a membership which will enable you to unlock the competency program, renew your certificates, earn badges which you can add in your CV, LinkedIn, etc to enhance your skills. For more information: 



We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date or candidate can also opt for E-book.


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