Certified Expert in Service Desk (CESD)

  • High-quality videos
  • Mock test, Sample test
  • 180 days course access
  • Aqonta accredited training materials
  • Accredited CRP's




Course Duration Price  
Certified Expert in Service Desk (CESD) 180 USD799
Date Time Course Type Venue Price  
No Classroom Courses are announced
Date Time Course Type Venue Price  
Jun 26 2019 to Jun 28 2019 AWST 9:00AM - 6:00PM USD1350

certification specifics

Help Desk Certifications deal with the support and information provided to the end user or customer. Certified Expert in Helpdesk enables you to understand the higher level queries and questions raised by the end user or customer and provide better solutions for the same.

  • Multiple Choices
  • 100 questions per paper
  • Time Duration: 150 minutes
  • Closed Book
  • Service Desk Executive
  • Service Desk Engineer
  • Service Desk Support Executive
  • IT Service Desk Manager

To apply for Certified Expert in Service Desk exam candidate need to clear the CSSD exam first.

Chapter 1: Introduction to help desk

Chapter 2: Roles and Responsibilities

Chapter 3: Knowledge Management

Chapter 4: Incident Management

Chapter 5: Problem Management

Chapter 6: change management

Chapter 7: Customer Relationship Management

Chapter 8: Quality and Evaluation

Chapter 9:  Continous Improvement


Request For A Quote


You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.

We have 3 modes of payment-

a) Using PayPal account

b) Using credit or debit card

c) Wire transfer

The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date or candidate can also opt for E-book.

The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.

After completing the course you will receive the course completion certificate from Certprime. After successfully passing the CESD certification exam you will receive the certificate from the exam body (AQONTA).

If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.

Yes. Certprime is an accredited training organization (ATO) which is accredited to AQONTA.

It will take 5 to 7 days to get certified in CESD certification.

To do this simply access the page at the address below. By typing the certification number or your first and last name into the appropriate fields and clicking search the result will be presented. You do not need an account or to login to do this.


If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*

You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.

The CESD certificate is lifelong valid. However, you can take a membership which will enable you to unlock the competency program, renew your certificates, earn badges which you can add in your CV, LinkedIn, etc to enhance your skills. For more information: 


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