|Certified Expert in Service Desk (CESD)||180||USD799|
|No Classroom Courses are announced|
|Jun 26 2019 to Jun 28 2019 AWST||9:00AM - 6:00PM||USD1350|
Help Desk Certifications deal with the support and information provided to the end user or customer. Certified Expert in Helpdesk enables you to understand the higher level queries and questions raised by the end user or customer and provide better solutions for the same.
To apply for Certified Expert in Service Desk exam candidate need to clear the CSSD exam first.
Chapter 1: Introduction to help desk
Chapter 2: Roles and Responsibilities
Chapter 3: Knowledge Management
Chapter 4: Incident Management
Chapter 5: Problem Management
Chapter 6: change management
Chapter 7: Customer Relationship Management
Chapter 8: Quality and Evaluation
Chapter 9: Continous Improvement
You can enroll for an online, classroom or virtual course directly from our website by filling up the booking form. Alternatively, you can contact our sales team who can book you for a course.
We have 3 modes of payment-
a) Using PayPal account
b) Using credit or debit card
c) Wire transfer
The hard copy materials for the virtual training will be shipped to you 7 days before the class commencement date or candidate can also opt for E-book.
The payment must be done before the training starts. For classroom and virtual at least 15 days before the class commencement date. For online mode of training the materials will be accessible only after the receipt of course fees.
After completing the course you will receive the course completion certificate from Certprime. After successfully passing the CESD certification exam you will receive the certificate from the exam body (AQONTA).
If you fail in the first attempt you can ask for a free retake or ask for a refund. Kindly refer to our money back guarantee policy*.
Yes. Certprime is an accredited training organization (ATO) which is accredited to AQONTA.
It will take 5 to 7 days to get certified in CESD certification.
To do this simply access the page at the address below. By typing the certification number or your first and last name into the appropriate fields and clicking search the result will be presented. You do not need an account or to login to do this.
If you fail in the first attempt you will be given a free retake. If you fail on the second attempt you can ask for a refund. Refer to our money back guarantee policy.*
You can ask for a refund within 24 hours of enrollment. Kindly refer our refund policy*.
The CESD certificate is lifelong valid. However, you can take a membership which will enable you to unlock the competency program, renew your certificates, earn badges which you can add in your CV, LinkedIn, etc to enhance your skills. For more information: